FREE SHIPPING ON ORDERS OVER €60

FAQ

Orders

  • Measure your baby’s feet and use our Size Guide to find the right size.
  • Select the color, size and quantity, and then click “Add to Cart”.
  • Click “Checkout” and fill in the required shipping and payment information.
  • Make sure your color, size and shipping address are correct BEFORE purchase!

  • (Note: different monitors, may display colors differently)

    We ship worldwide! For more information please visit our Shipping Information page, where you can see our standard and express shipping rates.

    Of course! An exchange or a return is fully possible. Our refund and exchange policy can be found here.

    Currently, we accept PayPal and major credit cards; such as Visa, MasterCard, Discover and American Express. We do not accept cash, checks or cash-on-delivery. Feel free to contact us at support@walkkings.com if you have any problems.

    Arrival time depends on the destination. Have a look at our Shipping Information to see the estimated time of delivery for each destination we ship to. If you are not able to find your shipping destination, please contact us at support@walkkings.com.

    After your order has been shipped, you will receive a confirmation e-mail and a tracking number, if applicable*.

    *If you have chosen express shipping, you will receive a tracking number, regardless of your destination, but if you have chosen standard shipping, tracking number is not available for all countries.

    Once orders are placed we are unable to change them.

    Contact us at support@walkkings.com and we will assist your particular case

    Size

    The size is of huge importance; therefore make sure you measure your baby’s feet BEFORE purchasing. We have provided a complete step-by-step guide to help you with the process.

    Children's feet grow two full sizes a year until they are four years old. It is highly recommended to verify the fit every two/three months with our removable insole.

    • Remove the insole
    • Lay it flat on the bottom of your baby’s foot
    If the feet are still between the boundaries of “Right Fit”, everything is good. If it exceeds the upper boundary, it is time for a new pair.
    The time for a new pair of shoes comes once the upper boundary of the removable insole is crossed. Or once there is about 0.4 cm of room between the end of your child's longest toe and the end of the insole.

    Shoes

    A damp cloth should be perfectly sufficient to clean the shoes. Machine wash is not recommended.
    We do not recommend wearing our shoes in the rain or snow. Usually waterproof shoes are made from materials, which do not breathe. Unbreathable materials are dangerous as children’s feet, sweat 3 times more than adult’s feet
    We know how frustrating it is to miss out on something you love - that's why, you have the option to sign up for an email restock notification. That way, whenever the item comes back, you'll be the first person to find out!

    Account

    Creating an account will keep you updated with our latest deals and special offers.

    Other

    Please contact us at support@walkkings.com
    Size Guide

    HOW TO CHOOSE THE RIGHT SIZE

    1. Let the baby step inside an old shoe box.
    2. Move the back of the baby's heel against the wall of the box.
    3. Gently press down on top of your baby’s foot to ensure the foot is flat, so the toes are not curled up.
    4. Draw a line in front of the longest toe.
    5. Measure the length between the wall of the box and the line.
    6. Repeat the procedure for the other foot.
    7. One foot may be longer than the other, so make sure to use the measurement of the longer one.
    8. Consult our size chart below to define the right size.

      Examples:

      If the length of the foot is between 10 cm and 10.5 cm, we advise you to buy size 15/16.

      If the length of the foot is between 10.5 cm and 11.5 cm, we advise you to buy size 17/18.

      If the length of the foot is between 11.5 cm and 12.5 cm, we advise you to buy size 19/20.

      * The difference between the length of the insole and the length of the foot is the minimum space for the feet to move and grow freely. 

      FIRST STEP SHOES SIZE CONVERSION

       

      EU SIZE
      UK SIZE
      US SIZE
      JP SIZE
      LENGTH OF FOOT
      (up to)
      WIDTH OF FOOT
      (up to)
      LENGTH OF INSOLE
      15/16
      0.5
      1
      8.5
      10,5 cm
      4,13"
      4,0 cm
      1,57"
      11,2 cm
      4,4"
      17/18
      2
      3
      10.5
      11,5 cm
      4,53"
      5,0 cm
      1,97"
      12,2 cm
      4,8"
      19/20
      4
      5
      12.5
      12,5 cm
      4,92"
      6,0 cm
      2,36"
      13,2 cm
      5,2"

      HOW TO CHOOSE THE RIGHT SIZE

      1. Let the baby step inside an old shoe box.
      2. Move the back of the baby's heel against the wall of the box.
      3. Gently press down on top of your baby’s foot to ensure the foot is flat, so the toes are not curled up.
      4. Draw a line in front of the longest toe.
      5. Measure the length between the wall of the box and the line.
      6. Repeat the procedure for the other foot.
      7. One foot may be longer than the other, so make sure to use the measurement of the longer one.
      8. Consult our size chart below to define the right size.

        Examples:

        If the length of the foot is between 10 cm and 10.5 cm, we advise you to buy size 15/16.

        If the length of the foot is between 10.5 cm and 11.5 cm, we advise you to buy size 17/18.

        If the length of the foot is between 11.5 cm and 12.5 cm, we advise you to buy size 19/20.

        * The difference between the length of the insole and the length of the foot is the minimum space for the feet to move and grow freely. 

        FIRST STEP SHOES SIZE CONVERSION

         

        EU SIZE
        UK SIZE
        US SIZE
        JP SIZE
        LENGTH OF FOOT
        (up to)
        WIDTH OF FOOT
        (up to)
        LENGTH OF INSOLE
        15/16
        0.5
        1
        8.5
        10,5 cm
        4,13"
        4,0 cm
        1,57"
        11,2 cm
        4,4"
        17/18
        2
        3
        10.5
        11,5 cm
        4,53"
        5,0 cm
        1,97"
        12,2 cm
        4,8"
        19/20
        4
        5
        12.5
        12,5 cm
        4,92"
        6,0 cm
        2,36"
        13,2 cm
        5,2"

         

        We deliver WORLDWIDE!

         

        Worldwide shipping fee is €6.00 per pair (€3.00 per second pair in the same order). If your order is €60.00 or more, you are entitled to FREE standard shipping.

        All orders, made by 11am GMT Monday – Friday, will be processed and shipped the same day. No deliveries on Weekends or Holidays.

        Delivery time is up to 7 business days for European countries and 15 business days for other destinations.

        After the shipment you will receive a confirmation e-mail with a tracking number (if applicable).

        Special shipping rates (SSR) may apply for some countries, so if you have at least one item in your shopping cart you could check our Shipping Calculator for the exact delivery rates to your destination.

        If you have any question you could use our LIVE CHAT or contact us at support@walkkings.com

         

        Click below to see our

        EXPRESS SHIPPING DESTINATIONS AND FEES

        RETURNS

        Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
        If you would like to schedule a return, please email us at support@walkkings.com no later than 30 days from the date of purchase. 
        To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
        Gift cards are non-returnable. 

        REFUNDS

        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
        If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
        Paid duties, taxes and shipping charges are non-refundable

        LATE OR MISSING REFUNDS

        If you haven’t received a refund yet, first check your bank account again. 
        Then contact your credit card company, it may take some time before your refund is officially posted. 
        Next contact your bank. There is often some processing time before a refund is posted. 
        If you’ve done all of this and you still have not received your refund yet, please contact us at support@walkkings.com

        EXCHANGES

        If you would like to exchange for a different size, please email us at support@walkkings.com not later than 30 days from the date of purchase to arrange exchange. 
        The shoes must be unused and in the same condition that you received them. They must also be in the original packaging. 

        SHIPPING

        You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 
        Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
        When shipping back an item you MUST provide a tracking number or shipping insurance. Otherwise, we don’t guarantee that we will receive your returned item.