€6 WORLDWIDE SHIPPING | 100% MONEY BACK GUARANTEE

FREQUENTLY ASKED QUESTIONS

Orders

How to make an order?
  • Select the color, size and quantity, and then click “Add to Cart”.
  • Measure your baby’s feet and use our Size Guide to find the right size.
  • Click “Checkout” and fill in the required shipping and payment information.
  • Make sure your color, size and shipping address are correct BEFORE purchase!

  • (Note: different monitors, may display colors differently)
    Where do we ship to?

    We ship worldwide! For more information please visit our Shipping Information page, where you can see our standard and express shipping rates.

    Can I exchange or return?

    Of course! An exchange or a return is fully possible. Our refund and exchange policy can be found here.

    Which forms of payment do you accept?

    Currently, we accept PayPal and major credit cards; such as Visa, MasterCard, Discover and American Express. We do not accept cash, checks or cash-on-delivery. Feel free to contact us at support@walkkings.com if you have any problems.

    When can I expect my order to arrive?

    Arrival time depends on the destination. Have a look at our Shipping Information to see the estimated time of delivery for each destination we ship to. If you are not able to find your shipping destination, please contact us at support@walkkings.com.

    How can I check the order status?

    After your order has been shipped, you will receive a confirmation e-mail and a tracking number, if applicable*.

    *If you have chosen express shipping, you will receive a tracking number, regardless of your destination, but if you have chosen standard shipping, tracking number is not available for all countries.

    Can I amend or cancel my order?

    Once orders are placed we are unable to change them.

    Size

    What size should I buy?

    The size is of huge importance; therefore make sure you measure your baby’s feet BEFORE purchasing. We have provided a complete step-by-step guide to help you with the process.

    How often should I measure my child's feet?

    Children's feet grow two full sizes a year until they are four years old. It is highly recommended to verify the fit every two/three months with our removable insole.

    • Remove the insole
    • Lay it flat on the bottom of your baby’s foot
    If the feet are still between the boundaries of “Right Fit”, everything is good. If it exceeds the upper boundary, it is time for a new pair.
    When is it time to buy a bigger size?

    The time for a new pair of shoes comes once the upper boundary of the removable insole is crossed. Or once there is about 0.4 cm of room between the end of your child's longest toe and the end of the insole.

    Shoes

    How do I clean the shoes? (Can I wash them?)

    A damp cloth should be perfectly sufficient to clean the shoes. Machine wash is not recommended.

    Can ZipAround shoes be worn in the rain or snow?

    We do not recommend wearing our shoes in the rain or snow. Usually waterproof shoes are made from materials, which do not breathe. Unbreathable materials are dangerous as children’s feet, sweat 3 times more than adult’s feet.

    The item I would like to order is out of stock. How long before it is available again?

    We know how frustrating it is to miss out on something you love - that's why, you have the option to sign up for an email restock notification. That way, whenever the item comes back, you'll be the first person to find out!

    Account

    Why do I need to create an account?

    Creating an account will keep you updated with our latest deals and special offers.

    Other

    I am interested in carrying Walkking’s in my store. What do I do?

    Please contact us at support@walkkings.com

    Size Guide

    HOW TO CHOOSE THE RIGHT SIZE

    1. Let the baby step inside an old shoe box.
    2. Move the back of the baby's heel against the wall of the box.
    3. Gently press down on top of your baby’s foot to ensure the foot is flat, so the toes are not curled up.
    4. Draw a line in front of the longest toe.
    5. Measure the length between the wall of the box and the line.
    6. Repeat the procedure for the other foot.
    7. One foot may be longer than the other, so make sure to use the measurement of the longer one.
    8. Consult our size chart below to define the right size.

      Examples:

      If the length of the foot is between 10 cm and 10.5 cm, we advise you to buy size 15/16.

      If the length of the foot is between 10.5 cm and 11.5 cm, we advise you to buy size 17/18.

      If the length of the foot is between 11.5 cm and 12.5 cm, we advise you to buy size 19/20.

      * The difference between the length of the insole and the length of the foot is the minimum space for the feet to move and grow freely. 

      FIRST STEP SHOES SIZE CONVERSION

       

      EU SIZE
      UK SIZE
      US SIZE
      JP SIZE
      LENGTH OF FOOT
      (up to)
      WIDTH OF FOOT
      (up to)
      LENGTH OF INSOLE
      15/16
      0.5
      1
      8.5
      10,5 cm
      4,13"
      4,0 cm
      1,57"
      11,2 cm
      4,4"
      17/18
      2
      3
      10.5
      11,5 cm
      4,53"
      5,0 cm
      1,97"
      12,2 cm
      4,8"
      19/20
      4
      5
      12.5
      12,5 cm
      4,92"
      6,0 cm
      2,36"
      13,2 cm
      5,2"
      Returns, Refunds & Exchanges

      RETURNS

      Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
      If you would like to schedule a return, please email us at support@walkkings.com not later than 30 days from the date of purchase.
      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
      Gift cards are non-returnable.
      To complete your return, we require a receipt of purchase.

      REFUNDS

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
      Paid duties, taxes and shipping charges are non-refundable

      LATE OR MISSING REFUNDS

      If you haven’t received a refund yet, first check your bank account again.
      Then contact your credit card company, it may take some time before your refund is officially posted.
      Next contact your bank. There is often some processing time before a refund is posted.
      If you’ve done all of this and you still have not received your refund yet, please contact us at support@walkkings.com

      SALE ITEMS

      Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

      EXCHANGES

      If you would like to exchange for a different size, please email us at support@walkkings.com not later than 30 days from the date of purchase to arrange exchange.
      The shoes must be unused and in the same condition that you received it. They must also be in the original packaging.

      SHIPPING

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
      If you are shipping an item over €30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

      Shipping Information

       

      We deliver WORLDWIDE!

       

      Worldwide shipping fee is €6.00 per pair (€3.00 per second pair in the same order). If your order is €60.00 or more, you are entitled to FREE standard shipping.

      All orders, made by 11am GMT Monday – Friday, will be processed and shipped the same day. No deliveries on Weekends or Holidays.

      Delivery time is up to 7 business days for European countries and 15 business days for other destinations.

      After the shipment you will receive a confirmation e-mail with a tracking number (if applicable).

      Special shipping rates (SSR) may apply for some contries, so if you have at least one item in your shopping cart you could check our Shipping Calculator for the exact delivety rates to your destination.

      If you have any question you could use our LIVE CHAT or contact us at support@walkkings.com

       

      Click below to see our

      EXPRESS SHIPPING DESTINATIONS AND FEES

      Removable Insole