Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you would like to schedule a return, please email us at firstname.lastname@example.org no later than 30 days from the date of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are non-returnable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Paid duties, taxes and shipping charges are non-refundable
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
If you would like to exchange for a different size, please email us at firstname.lastname@example.org not later than 30 days from the date of purchase to arrange exchange.
The shoes must be unused and in the same condition that you received them. They must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping back an item you MUST provide a tracking number or shipping insurance. Otherwise, we don’t guarantee that we will receive your returned item.
HOW TO CHOOSE THE RIGHT SIZE
If the length of the foot is between 10 cm and 10.5 cm, we advise you to buy size 15/16.
If the length of the foot is between 10.5 cm and 11.5 cm, we advise you to buy size 17/18.
If the length of the foot is between 11.5 cm and 12.5 cm, we advise you to buy size 19/20.
* The difference between the length of the insole and the length of the foot is the minimum space for the feet to move and grow freely.
|SIZE||LENGTH OF FOOT (up to)||LENGTH OF INSOLE|