Frequently Asked Questions

Orders

How to make an order?

Measure your baby’s feet and use our Size Guide to find the right size.

Select the color, size and quantity - then click “Add to Cart”.

Click “Checkout” and fill in the required shipping and payment information.

Make sure your color, size and shipping address are correct BEFORE completing your order!

(Note: different monitors, may display colors differently)

Where do we ship to?

We ship worldwide! For more information please visit our Shipping Information page, where you can see our standard and express shipping rates.

Can I exchange or return?

Of course! An exchange or a return is fully possible. Our refund and exchange policy can be found here.

Which forms of payment do you accept?

Currently, we accept PayPal and major credit cards; such as Visa, MasterCard, Discover and American Express. We do not accept cash, checks or cash-on-delivery. Feel free to contact us at support@walkkings.com if you have any problems.

When can I expect my order to arrive?

Arrival time depends on the destination. Have a look at our Shipping Information to see the estimated time of delivery for each destination we ship to. If you are not able to find your shipping destination, please contact us at support@walkkings.com.

How can I check the order status?

After your order has been shipped, you will receive a confirmation e-mail and a tracking number, if applicable*.

*If you have chosen express shipping, you will receive a tracking number, regardless of your destination, but if you have chosen standard shipping, tracking number is not available for all countries.

Can I amend or cancel my order?

Once orders are placed we are unable to change them.

Contact us at support@walkkings.com and we will assist your particular case

Size

What size should I buy?

The size is of great importance; therefore make sure you measure your baby’s feet BEFORE purchasing. We have provided a complete step-by-step guide to help you with the process.

How often should I measure my child's feet?

Children's feet grow two full sizes a year until they are four years old. It is highly recommended to verify the fit every two/three months with our removable insole.

• Remove the insole
• Lay it flat on the bottom of your baby’s foot

If the feet are still between the boundaries of “Right Fit”, the shoe still fits perfectly. If they exceed the upper boundary, it is time for a new pair.

When is it time to buy a bigger size?

The time for a new pair of shoes comes once the upper boundary of the removable insole is crossed. Or once there is about 0.4 cm of room between the end of your child's longest toe and the end of the insole.

Shoes

How do I clean the shoes? (Can I wash them?)

A damp cloth should be perfectly sufficient to clean the shoes. Machine wash is not recommended.

Can ZipAround shoes be worn in the rain or snow?

We do not recommend wearing our shoes in the rain or snow. Usually waterproof shoes are made from materials, which do not breathe. Non-breathable materials are dangerous as children’s feet, sweat 3 times more than adult’s feet

The item I would like to order is out of stock. How long before it is available again?

We know how frustrating it is to miss out on something you love - that's why, you have the option to sign up for an email restock notification. That way, whenever the item comes back, you'll be the first person to find out!

Account

Why do I need to create an account?

Creating an account will keep you updated with our latest deals and special offers.

Other

I am interested in carrying Walkking’s in my store. What do I do?

Please contact us at support@walkkings.com