FREE SHIPPING ON ORDERS OVER €60

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from walkkings.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal and bank account information), email address, and phone number. We refer to this information as “Order Information”.


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, to assess the success of our marketing and advertising campaigns, and to retarget our visitors).


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@walkkings.com

Size Guide

HOW TO CHOOSE THE RIGHT SIZE

  1. Let the baby step inside an old shoe box.
  2. Move the back of the baby's heel against the wall of the box.
  3. Gently press down on top of your baby’s foot to ensure the foot is flat, so the toes are not curled up.
  4. Draw a line in front of the longest toe.
  5. Measure the length between the wall of the box and the line.
  6. Repeat the procedure for the other foot.
  7. One foot may be longer than the other, so make sure to use the measurement of the longer one.
  8. Consult our size chart below to define the right size.

    Examples:

    If the length of the foot is between 10 cm and 10.5 cm, we advise you to buy size 15/16.

    If the length of the foot is between 10.5 cm and 11.5 cm, we advise you to buy size 17/18.

    If the length of the foot is between 11.5 cm and 12.5 cm, we advise you to buy size 19/20.

    * The difference between the length of the insole and the length of the foot is the minimum space for the feet to move and grow freely. 

    FIRST STEP SHOES SIZE CONVERSION

     

    EU SIZE
    UK SIZE
    US SIZE
    JP SIZE
    LENGTH OF FOOT
    (up to)
    WIDTH OF FOOT
    (up to)
    LENGTH OF INSOLE
    15/16
    0.5
    1
    8.5
    10,5 cm
    4,13"
    4,0 cm
    1,57"
    11,2 cm
    4,4"
    17/18
    2
    3
    10.5
    11,5 cm
    4,53"
    5,0 cm
    1,97"
    12,2 cm
    4,8"
    19/20
    4
    5
    12.5
    12,5 cm
    4,92"
    6,0 cm
    2,36"
    13,2 cm
    5,2"

    HOW TO CHOOSE THE RIGHT SIZE

    1. Let the baby step inside an old shoe box.
    2. Move the back of the baby's heel against the wall of the box.
    3. Gently press down on top of your baby’s foot to ensure the foot is flat, so the toes are not curled up.
    4. Draw a line in front of the longest toe.
    5. Measure the length between the wall of the box and the line.
    6. Repeat the procedure for the other foot.
    7. One foot may be longer than the other, so make sure to use the measurement of the longer one.
    8. Consult our size chart below to define the right size.

      Examples:

      If the length of the foot is between 10 cm and 10.5 cm, we advise you to buy size 15/16.

      If the length of the foot is between 10.5 cm and 11.5 cm, we advise you to buy size 17/18.

      If the length of the foot is between 11.5 cm and 12.5 cm, we advise you to buy size 19/20.

      * The difference between the length of the insole and the length of the foot is the minimum space for the feet to move and grow freely. 

      FIRST STEP SHOES SIZE CONVERSION

       

      EU SIZE
      UK SIZE
      US SIZE
      JP SIZE
      LENGTH OF FOOT
      (up to)
      WIDTH OF FOOT
      (up to)
      LENGTH OF INSOLE
      15/16
      0.5
      1
      8.5
      10,5 cm
      4,13"
      4,0 cm
      1,57"
      11,2 cm
      4,4"
      17/18
      2
      3
      10.5
      11,5 cm
      4,53"
      5,0 cm
      1,97"
      12,2 cm
      4,8"
      19/20
      4
      5
      12.5
      12,5 cm
      4,92"
      6,0 cm
      2,36"
      13,2 cm
      5,2"

       

      We deliver WORLDWIDE!

       

      Worldwide shipping fee is €6.00 per pair (€3.00 per second pair in the same order). If your order is €60.00 or more, you are entitled to FREE standard shipping.

      All orders, made by 11am GMT Monday – Friday, will be processed and shipped the same day. No deliveries on Weekends or Holidays.

      Delivery time is up to 7 business days for European countries and 15 business days for other destinations.

      After the shipment you will receive a confirmation e-mail with a tracking number (if applicable).

      Special shipping rates (SSR) may apply for some contries, so if you have at least one item in your shopping cart you could check our Shipping Calculator for the exact delivety rates to your destination.

      If you have any question you could use our LIVE CHAT or contact us at support@walkkings.com

       

      Click below to see our

      EXPRESS SHIPPING DESTINATIONS AND FEES

      RETURNS

      Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
      If you would like to schedule a return, please email us at support@walkkings.com no later than 30 days from the date of purchase. 
      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
      Gift cards are non-returnable. 

      REFUNDS

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
      Paid duties, taxes and shipping charges are non-refundable

      LATE OR MISSING REFUNDS

      If you haven’t received a refund yet, first check your bank account again. 
      Then contact your credit card company, it may take some time before your refund is officially posted. 
      Next contact your bank. There is often some processing time before a refund is posted. 
      If you’ve done all of this and you still have not received your refund yet, please contact us at support@walkkings.com

      EXCHANGES

      If you would like to exchange for a different size, please email us at support@walkkings.com not later than 30 days from the date of purchase to arrange exchange. 
      The shoes must be unused and in the same condition that you received them. They must also be in the original packaging. 

      SHIPPING

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 
      Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
      When shipping back an item you MUST provide a tracking number or shipping insurance. Otherwise, we don’t guarantee that we will receive your returned item.